Exchanges and Returns
Our #1 priority is your happiness. If you're not fully satisfied with your purchase return it to us within 30 days after delivery for an exchange, store credit, or refund.
An item marked as "Final Sale" on its product page cannot be returned and is not eligible for a refund. If an item is not marked as "Final Sale" you must place your refund request within 30 days of delivery of the item. If you have not received your item, you must place your refund request within 30 days of the latest estimated delivery date.
For defective, damaged or wrong items, we may ask you to send us a photo. This helps to determine if you will be need to return the item. If this is the case, we'll provide a prepaid USA shipping label. You may be responsible for paying the return shipping costs for orders outside of the USA.
Most refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed after the item has been returned to us and is confirmed to be in returnable condition.
Depending on your original method of payment, refunds can take up to 14 business days to be credited to your account.
After your refund is received and approved:
EXCHANGE: We will email a discount code for the price of the item. You can order a replacement using the code and only pay shipping.
STORE CREDIT: We will email a store credit code minus the shipping fee.
REFUND: You will receive a refund for the item price minus the shipping fee unless we have determined the item was defective or damaged before it was shipped. In this case the shipping fee will be refunded. Please allow 5-7 business days for the refund to process.
Shoes must be in unworn condition with all original packaging and boxes. The soles scratch easily, please be careful to try shoes on carpet only. A $15 damaged item fee will be deducted or charged for scuffed or scratched soles and/or for replacement box and packaging.
EARRINGS AND SUNGLASSES
Sorry, for health reasons earrings and sunglasses are not returnable.
WILL IT FIT?
Contact us with any specific sizing questions.
BEFORE YOU RETURN YOUR ITEMS TO US
Include any labels, hang tags, and the original plastic bag with barcode sticker. Please package the items to be returned in a shipping box. The box we used to ship your order is the best choice. Returns sent without a shipping box (for example in envelopes, wrapped in paper, or with a shipping label on a shoebox) may be charged a $15 damaged item fee.
If added to your order, Package Protection covered your items against loss or theft and is not refundable. Package Protection does not cover shipping fees.
IMPORTANT: Please do not ship your return without our prior approval. After you receive our approval email you may ship your return to us. Include a note with your returned items. Write your choice of STORE CREDIT, REFUND, or EXCHANGE, your order number, name, and address. We will only be able to process your return if the above information is included in the package. Items received without the information requested above will not be returned to you.