Our #1 priority is your happiness. If you're not fully satisfied with your purchase return it to us within 30 days for exchange, store credit, or refund.
After your refund is received and approved:
EXCHANGE: We will email a discount code for the price of the item. You can then order the replacement using the code and only pay for shipping.
STORE CREDIT: We will email a store credit code minus shipping fee.
REFUND: You will receive a refund for the item price minus shipping fee unless we have determined the item was defective or damaged during shipping. In this case the shipping fee will be refunded. Please allow 5-7 business days for the refund to process.
Shoes must be in unworn condition with all original packaging and boxes. The soles scratch easily, please be careful to try shoes on carpet only. A $15 damaged item fee will be deducted or charged for scuffed or scratched soles and/or for replacement box and packaging.
Sorry, for health reasons earrings are not returnable.
WILL IT FIT?
Contact us with any specific sizing questions.
BEFORE YOU RETURN YOUR ITEMS TO US
Please package items to be returned in a shipping box. The box we used to ship your order is the best choice. Returns sent without a shipping box (for example in envelopes, wrapped in paper, or with a shipping label on a shoebox) may be charged a $15 damaged item fee.
If added to your order, Shipping Protection covered your shipment against loss or theft and is not refundable.
IMPORTANT: Please do not ship your return without our prior approval. After you receive our approval email you may ship your return to us. Include a note with your returned items. Write your choice of STORE CREDIT, REFUND, or EXCHANGE, your order number, name, and address. We will only be able to process your return if the above information is included in the package. Items received without the information requested above will not be returned to you.