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Shipping Policy


International shipping may delayed or unavailable to your country:

INTERNATIONAL SHIPPING ALERTS

FREE SHIPPING
For a limited time, we are offering free USA standard shipping (five to nine business days from date shipped) for orders with items totaling $79 or more.

ECONOMY FLAT RATE SHIPPING
Items totaling under $79 ship within the USA for a flat rate of $9.99 (8 to 14 business days from date shipped).

INTERNATIONAL SHIPPING
Fees for shipping outside the USA include shipping costs, tax, and duty fees.

TURNAROUND

Most orders with in-stock items are processed for shipping within two to three business days Monday through Friday from 9 AM to 5 PM Pacific Time. Orders placed after Friday at 5 PM will be processed on the following Monday. Delivery times are calculated from the date the carrier (DHL, USPS, UPS, etc.) receives your package and not the date and time ordered. Processing may take longer during holidays and special sales. Also the current COVID-19 crisis may impact delivery time.

PRE-ORDERS
We'll ship your order when all of your pre-order items are in stock. 

IN-STOCK AND PRE-ORDER ITEMS IN YOUR CART
If your order includes pre-order and in-stock items, we will ship your package when the pre-order items are in stock. Want your in-stock items shipped first? For international shipping create a separate order with your in-stock items. We'll ship your in-stock items first then pre-order items when in stock. USA orders can select the multiple shipments option at checkout.

Note: Pre-order in-stock and shipping times are estimates and subject to change.

DISCONTINUED ITEMS
Sometimes after an item is ordered it can be discontinued by the manufacturer. When this happens you will be notified via email to arrange an alternate item, refund, or store credit.

ITEMS ON SALE
If an item goes on sale for a price lower than the price you paid for the item, upon request we will give you a store credit for the difference in price for up to seven days after the date of purchase. "Final Sale" items cannot be returned or exchanged and are not eligible for a refund.

CARRIERS
We use the United States Postal Service (USPS), UPS, FedEx, and DHL to find the lowest rates and fastest delivery. 

PACKAGE PROTECTION

By selecting Shipping Protection at checkout your order is protected from loss or theft. In the unfortunate case that your order never arrives visit our PACKAGE PROTECTION PAGE  to file a claim.

After approval, we will send you a replacement or reimburse you for the cost of the item. We are excited to offer this service to you and we highly recommend you use Shipping Protection at checkout.

If you decline Package Protection, Nicoletta Carlone will not be responsible for damaged, lost, or stolen items. In addition, packages shipped to a wrong or incomplete address can not be refunded with or without Package Protection.

ORDER TRACKING
A tracking number is provided by the carrier. Your order's tracking information is updated by carrier and will be emailed to you. Detailed tracking information may not be available for international orders.

WHERE'S MY ORDER?
GO HERE
to get the latest updates for an order made in the last 60 days.

UPDATES
An update will be sent after the item is ordered and again after the item has shipped. For the latest information about a pre-order item's in-stock estimate please check the item's product page for details.

SHIPPING RATES
Shipping rates are based on the weight of your items, your location, plus handling fees. Before you go to the payment page you will be shown the cost of shipping. You may then proceed to the payment page, cancel your order, or exit and leave your items in the cart to order at a future time.

CUSTOMS, DUTIES, AND TAXES
Orders shipped outside of the United States may be subject to import taxes, customs duties, and handling fees. Shipping rates for international orders include taxes, duties, and fees. The price you see at checkout is the price you pay.

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