Your order’s safe delivery is guaranteed with MonkProtect. Quickly resolve any issue (like lost, damaged, or stolen goods) with just a few clicks via our Automated Claims Portal.
MonkProtect Package Protection covers the cost of lost, stolen. or damaged items.
Effortlessly protect your purchase with MonkProtect
How does it work?
1. Add an Item to Your Cart
Add an item to your cart as you normally would when shopping online.
2. Review and Complete Your Purchase
Add MonkProtect Package Protection to your cart at checkout. A small service fee will be added to the total.
3. Enjoy Seamless Delivery
With MonkProtect by your side, you can relax knowing your order will arrive safe and sound.
How Much Does it Cost?
MonkProtect service is added to your cart with clear pricing and opt-out options. Pricing starts at only 99 cents. MonkProtect's service fee is based on the value of the items in your shopping cart.
What Happens if My Package is Lost, Stolen or Damaged?
Please file a claim within 60 days of shipment in the event of a lost, damaged, or stolen package. MonkProtect will review and process your claim for a swift resolution.
How Long Does it Take to File a Claim with MonkProtect?
Most claims will be reviewed, processed, and resolved within 3 to 5 business days.
Am I Guaranteed to Get My Money Back?
If your MonkProtect claim is approved, we will initiate action to either reship the items or refund your order fees. Packages returned by the carrier with an incorrect address are subject to shipping fees.
Will My Package Be Reshipped?
You may choose to have your package reshipped or refunded.
What Shipping Carriers Are Covered Under MonkProtect?
MonkProtect is currently available under all major USA based shipping carriers.